Customer Care
Our Commitment to You
Transparency: From shipping times to product details, we’ll always keep it real with you. No hidden surprises.
Quality First: Every product we release is created with care, and we stand behind its quality.
Support: Whether you’ve got questions about sizing, shipping, returns, or a new drop, our customer care team is here to help.
Contacting Us
Need help? Reach out anytime—
Email: blacksheep.pjct@gmail.com
Response Time: We do our best to respond within 1–2 business days.
Social Media: You can also connect with us via Instagram @black_sheep_project for updates and quick replies.
Customer Confidence
Shopping online should feel effortless and secure. That’s why we:
Protect your privacy and personal information.
Provide clear return and shipping policies.
Listen to feedback and evolve our services to better serve our community.
At the end of the day, we know you’ve got options—but if you choose Black Sheep Project, you’re choosing authenticity. We’ll always do our part to make sure you can buy with confidence and wear with pride.
Privacy & Safety
At Black Sheep Project, your privacy and trust mean everything to us. We respect your personal information and are committed to protecting it. This policy explains how we collect, use, and safeguard your data when you shop with us.
Information We Collect
When you shop or interact with our site, we may collect:
Personal Information: Name, email address, shipping/billing address, and phone number.
Payment Information: Processed securely through trusted third-party payment providers (we never store your full credit card details).
Usage Data: Non-identifiable info like pages viewed, time spent on the site, and device type, to help us improve your shopping experience.
How We Use Your Information
We only use your information for purposes that serve you, such as:
Processing and delivering your orders.
Confirming your purchase and providing tracking details.
Responding to your customer service requests.
Sending you updates on new drops, offers, or brand news (if you’ve opted in).
Payment & Security
All payments are processed through secure, third-party banking services to verify transactions. Your financial data is encrypted and handled according to industry standards. We do not sell, rent, or share your personal payment details with anyone.
Communication
You’ll receive order confirmation and shipping updates automatically once your purchase is complete.
We may contact you if there’s an issue with your order or to answer a support request.
Marketing emails or texts will only be sent if you’ve opted in—and you can unsubscribe anytime.
Your Privacy Rights
You can request access to the personal data we store about you.
You can ask us to update, correct, or delete your information.
You can opt out of marketing at any time.
Protecting Your Data
We use industry-standard security measures (SSL encryption, secure servers, and limited access) to protect your personal data. While no system is 100% foolproof, we are committed to keeping your information safe.
Contact Us
If you have any questions about this Privacy & Safety Policy, reach out to us at:
blacksheep.pjct@gmail.com
Wholesale Inquiries
Want to carry Black Sheep Project in your store? We’d love to partner with like-minded retailers who share our passion for bold, original streetwear.
Why Partner With Us?
Unique Products: Stand-out designs rooted in individuality and creativity.
Quality: Apparel crafted with care so your customers keep coming back.
Support: Dedicated wholesale team to answer questions and provide guidance.
How It Works
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Submit a Request: Send us an email at [insert wholesale email] with your store name, location, and a little about your business.
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Review: We’ll review your request and get back to you within 3–5 business days.
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Order Minimums: Wholesale orders require a minimum purchase of [insert amount/units].
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Pricing: Approved retailers will receive our wholesale price list and terms.
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Delivery: Orders typically ship within [insert timeframe] after payment is received.
Contact Wholesale Team
Payment Methods
- Credit / Debit Cards
- PAYPAL